Are you an organised and customer-focused professional looking to join a growing and well-established business?

Nekem is seeking a Customer Service / Office Administrator to become an important part of our team, supporting customers and ensuring the smooth day-to-day running of the office.

In 2009, Nekem became part of the Lendlock Group, now one of the largest privately owned manufacturers of personal care packaging in the UK.

We place equal importance on People and Profit, creating a positive working environment where hard work is recognised, development is encouraged, and employees are valued.

In this role, you will be responsible for supporting existing customers, processing enquiries and orders, maintaining accurate records, and providing excellent service throughout the customer journey. You will also work closely with internal departments to ensure efficient communication and smooth operations.

This is a great opportunity for someone who enjoys working in a busy environment, takes pride in delivering excellent service, and wants to build a long-term career within a successful business.

Key Responsibilities:

•​Handle incoming phone calls
•​Process customer purchase orders via phone and email.
•​Manage customer orders from receipt to delivery.
•​Ensure ‘on time in full’ deliveries for customers.
•​Manage customer enquiries relating to existing orders.
•​Input data onto SAGE system.
•​Liaise with the NPD team, sourcing and purchasing departments.
•​Communicate delivery schedules with customer.
•​Invoicing orders.
•​Ensure excellent customer service.
•​Complete all administrative actions in-line with company processes.
•​Any other reasonable tasks required by the company

Required Skills, Experience and Requirements

•​Enthusiastic and proactive.
•​Works well within a team and individually.
•​Excellent communication skills with customers and piers, both verbal and written.
•​Highly process driven with excellent file management skills.
•​Clear, articulate and effective communicator.
•​Effective Time Management

Benefits

Quarterly Bonus based on Company achieving sales target
Annual Bonus based on Company achieving sales target
Mileage payment for business related travel
A degree of flexibility with working hours

Location:

Working Hours & Holiday Entitlement

Monday-Thursday: ​8.30am-5pm
Fri​​day: 8.30am-3pm

0-1 Year​​ – 28 days (inc. 8 days national holiday)
1-3 Years​ – 31 days (inc. 8 days national holiday)
3+ Years – ​33 days (inc. 8 days national holiday)